Frequently Asked Questions
Uncute is a New York based toy company that creates adorable and unexpected goods in an effort to make the world suck a little less. We could go on and on about ourselves. And we did here! Also, we love you.
How often do you release new stuff?
We’re always working on fresh products. Subscribe to our newsletter to be the first to hear about new drops, comics, and more.
How do I contact your company if my question isn’t answered here?
You can contact us here: https://www.uncute.com/pages/contact (Extra points if you send us a gif. Actually, please don’t.)
Products
How will I know when an item is back in stock?
We like your enthusiasm! Sign up on the product page to be notified when an item is back in stock.
Does a portion of product sales really get donated to charitable organizations?
Yes! A portion of the profits from each sale goes to NYC youth shelters and non-profits. A lot of our community is made up of young people and we wanted to do something to have their backs. One of the first organizations we’re working with is New Alternatives – check them out!
What’s the best way to clean my plush toy?
We suggest that you surface clean your plush toy, using a mild detergent when needed.
What’s the best way to care for Uncute underwear or socks?
Machine wash, cold. Do not bleach, iron, or dry clean. For best performance, hand wash cold and lay flat to dry.
Orders
When will I get my order?
Most orders arrive within 2 days, but it can take longer.
Where can I find my tracking number?
Look inside yourself. Jk! Your tracking number will be sent to you by email.
How can I use coupons?
You'll be able to enter your coupon or discount code during check-out! It’s the second step, right before confirming the order.
How much is shipping within the US?
$12 flat rate on all orders!
Do you accept Bitcoin?
Yes! We accept Bitcoin both on-chain and on Lightning Network, through a close collaboration with our friends at BTCPay (Hi Pav!)
What is your refund policy?
We accept returns within 30 days as long as products are in new condition. Exceptions: Underwear, socks, and apparel are final sale because any other policy would be kind of gross. Orders paid for in Bitcoin are also non-refundable. Contact us to initiate a return. Refunds are issued to original form of payment.
International Shipping
Do you ship internationally?
Yes, we ship worldwide.
How long will my order take to arrive?
Shipping times vary based on your country of residence, shipping method selected, and luck. If you think something’s gone wrong please contact us.
Why hasn’t my tracking updated?
Sometimes it can take a few days for tracking info to update.
What's up with shipping to the UK?
Due to the new customs regulations in the UK, we can currently ship only orders with a minimum total of $185 USD. I know, it's weird. We're working on figuring something out!
Will I need to pay duties and taxes?
You may be required to pay duties and taxes based on your country of residence and its local laws.
